These Terms are a legally binding agreement. By creating an account, ticking the acceptance checkbox, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, and the Refund & Cancellation Policy, each incorporated here by reference. If you do not agree, do not create an account or use the Platform.

1. Who we are

"Avielevate" ("we", "us", "our") is a digital exam-preparation platform for candidates preparing for the DGCA Commercial Pilot Licence (CPL) theory examinations, operated by Nand Shukla, Founding Director (business incorporation and registration details to be published upon incorporation). All legal and grievance correspondence: [email protected] (see §18).

2. Definitions

• "Content" — all questions, options, answer keys, explanations, notes, charts, images, analytics, text, software, and design on the Platform.
• "User Content" — anything you submit: comments, reports, "seen in exam" data, notes, profile information.
• "Subscription" — a paid plan granting time-limited access, as described on the pricing page.
• "Trial" — the free, limited access granted automatically on sign-up.

3. Eligibility and accounts

3.1. You must be at least 18, or 16 with the consent and supervision of a parent or legal guardian who accepts these Terms on your behalf and is jointly responsible.

3.2. One account per person. You may hold only one Account, must provide true and complete information, and keep it current. Accounts are personal and non-transferable.

3.3. Account security and single-session use. You are responsible for all activity under your Account and for keeping credentials confidential. The Platform enforces a single active session; sharing credentials, or using one Account across multiple persons, is a material breach.

4. Nature of the service — no authority, no guarantee

4.1. We are an independent private preparation platform. We are not the DGCA, are not affiliated with, endorsed by, or acting under any authority of the DGCA or any government or regulatory body, and issue no licence, certificate, or official result of any kind.

4.2. Indicative content. Examination structures, question counts, durations, weightages, and passing marks shown on the Platform are indicative, compiled from public and secondary sources, and may differ from the current official DGCA syllabus. You must verify all official requirements from official DGCA sources.

4.3. Answer keys may be disputed. Questions, answer keys, and explanations are prepared with care but may contain errors, may be marked "disputed", and are for practice only. You must not rely on the Platform's content as a statement of correct examination answers or as a determinant of your actual examination outcome.

4.4. No outcome guarantee. We do not warrant or guarantee that using the Platform will result in passing any examination or achieving any score.

5. Licence to use

5.1. Subject to these Terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform and Content for your own personal, non-commercial examination preparation only.

5.2. This licence grants you no ownership of any Content. All rights not expressly granted are reserved.

6. Intellectual property and anti-piracy

6.1. All Content and all intellectual property rights in it (including under the Copyright Act, 1957 and the Trade Marks Act, 1999) are owned by or licensed to us. "Avielevate", the logo, and associated marks are our property.

6.2. You must not, and must not permit or assist any person to: (a) copy, reproduce, republish, distribute, sell, licence, rent, or otherwise exploit any Content; (b) record, screenshot, photograph, screen-scrape, bulk-download, or otherwise extract questions, answer keys, or explanations beyond your own on-screen personal study; (c) share, resell, or provide access to your Account or any Content to any third party; (d) use any robot, scraper, or automated means to access the Platform; (e) reverse engineer or attempt to derive the underlying question bank; (f) circumvent any security, access-control, rate-limiting, or trial-limitation feature.

6.3. You acknowledge that the question bank is our core commercial asset, that its unauthorised extraction or distribution causes serious and irreparable harm not adequately compensable in damages, and that we are entitled to seek injunctive relief in addition to any other remedy, and to recover all resulting losses, costs, and legal fees.

7. Acceptable use

7.1. You agree not to use the Platform to: (a) break any law or infringe any right; (b) upload or post unlawful, defamatory, obscene, harassing, hateful, misleading, or infringing material; (c) impersonate any person or misrepresent your affiliation; (d) transmit malware or interfere with the Platform; (e) attempt unauthorised access to any account, system, or data; (f) engage in conduct that, in our reasonable judgment, harms other users, us, or the Platform's reputation.

7.2. We may, at our sole discretion and without prior notice, remove any User Content and suspend, restrict, or terminate access for any breach of this §7.

8. User Content and community features

8.1. Licence to us. By submitting User Content, you grant us a worldwide, royalty-free, perpetual, irrevocable, transferable, sub-licensable licence to use, store, reproduce, modify, display, distribute, and moderate it for operating, improving, and promoting the Platform. You confirm you have all rights necessary to grant this.

8.2. Moderation. Comments and reports are moderated. We may edit, hide, remove, or refuse any User Content at our discretion. Mentioning "@avielevate" routes a comment to our administrators and moderators; this is not a guaranteed response channel.

8.3. Voting and replies. Community features (likes, dislikes, replies) are provided as-is; counts and threads may be adjusted, reset, or removed for integrity or moderation.

8.4. No confidential submissions. Do not submit anything confidential. You are solely responsible for your User Content and indemnify us against any claim arising from it (see §13).

9. Fees, taxes, and billing

9.1. Plans and prices are as shown on the pricing page. All prices are inclusive of applicable taxes (including GST) unless expressly stated otherwise.

9.2. Access is granted for the paid term. Payment is processed through our third-party payment processor; we do not store your full card or banking details.

9.3. You are responsible for any charges your bank or payment provider levies. We may change plans and prices prospectively; changes do not affect a term already paid for.

10. Refunds and cancellation

Governed by the Refund & Cancellation Policy, incorporated here by reference. In summary: a refund is available only if requested within 3 days of subscription activation and before 50 questions have been viewed from the general (non-trial) question bank; beyond either threshold the Subscription is non-refundable; and a Subscription cancels automatically at the end of its paid term.

11. Trial

The Trial grants access to a fixed, limited subset of questions per subject, "as is", and may be changed or withdrawn at any time. It confers no right to a refund or to continued access.

12. Disclaimers and warranties

12.1. The Platform and all Content are provided "as is" and "as available", without warranty of any kind, express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement, to the maximum extent permitted by law.

12.2. We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free, or that Content is accurate, complete, or current. Free-tier infrastructure may cause occasional downtime, an accepted characteristic of the service.

12.3. Nothing here excludes any liability that cannot be excluded under applicable Indian law, including the Consumer Protection Act, 2019.

13. Limitation of liability

13.1. To the maximum extent permitted by law, we (and our operator, personnel, and service providers) will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary loss, or for any loss of profits, revenue, data, goodwill, examination opportunity, or examination result, whether in contract, tort, or otherwise, even if advised of the possibility.

13.2. Our total aggregate liability for all claims in any twelve-month period will not exceed the total fees actually paid by you to us in the three (3) months immediately preceding the event giving rise to the claim, or ₹1,000, whichever is lower.

13.3. These limits reflect a reasonable allocation of risk and apply to the fullest extent permitted by law. Nothing here limits liability for fraud or anything that cannot lawfully be limited.

14. Suspension, ban, deletion, and blocklisting

14.1. We may, at our sole discretion where reasonable to protect the Platform, its users, or our rights, suspend, ban, delete, or restrict any Account, with or without notice:

• Suspension — a temporary restriction for a defined period, or until further notice, for a suspected or actual breach. A suspended Account is not banned; access resumes at the end of the suspension unless escalated.
• Ban — a permanent termination for a serious or repeated breach. We may record the associated email address and/or phone number on an internal blocklist, and a blocklisted email or phone number may be refused registration in future.
• Deletion — removal of an Account and associated data. Deletion is an administrative action and does not by itself constitute a ban.

14.2. No refund on breach. Where we suspend, ban, or terminate for your breach, you are not entitled to any refund and any outstanding fees remain payable.

14.3. Appeals. You may appeal through the Help & Support facility, including the one reachable from our public pricing/landing page, so a suspended, banned, or deleted user can still reach us. We consider genuine appeals in good faith; our decision is final.

14.4. Audit and records. We maintain tamper-resistant, append-only records of account actions for security, compliance, and dispute-resolution, retained as permitted by law.

15. Third-party services

The Platform relies on third-party providers (cloud hosting, authentication, payment processing, email delivery, and AI). Your use may be subject to their terms. We are not responsible for third-party services or their availability.

16. Privacy and data protection

Your personal data is handled under our Privacy Policy and the Digital Personal Data Protection Act, 2023. By using the Platform you consent to that processing.

17. Changes to these Terms

We may amend these Terms. On a new version we update the effective date and, for material changes, notify affected users by email and/or in-app notification. Continued use after a change takes effect constitutes acceptance. If you do not accept a change, stop using the Platform.

18. Governing law, dispute resolution, and grievance redressal

18.1. Governing law. These Terms are governed by the laws of India.

18.2. Jurisdiction. Subject to §18.3, the courts at Mumbai, Maharashtra have exclusive jurisdiction.

18.3. Arbitration. Any dispute shall first be attempted to be resolved amicably; failing which it shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Mumbai, Maharashtra, in English. This does not prevent us from seeking urgent injunctive relief from a court (see §6.3).

18.4. Grievance Officer. In accordance with the Information Technology Act, 2000 and rules thereunder, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023:

Grievance Officer: Nand Shukla, Founding Director
Email: [email protected]

We acknowledge grievances within 48 hours and endeavour to resolve them within the timelines prescribed by applicable law.

19. General

19.1. Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

19.2. Severability. If any provision is held unenforceable, the rest remains in effect and the provision is modified to the minimum extent necessary.

19.3. Waiver / Assignment. No failure to enforce a right is a waiver. You may not assign these Terms; we may, including on a transfer of the business.

19.4. Entire agreement. These Terms, with the Privacy Policy and the Refund & Cancellation Policy, are the entire agreement and supersede any prior understanding. In case of conflict between versions, the English version prevails.

This Privacy Policy explains how Avielevate ("we", "us", "our"), operated by Nand Shukla, Founding Director, collects, uses, discloses, and protects your personal data. It is issued in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and rules thereunder. By using the Platform, you consent to this Policy. We are the Data Fiduciary; you are the Data Principal.

1. Data we collect

a) You provide directly

• Identity and contact: full name, username, email, phone, date of birth, gender, postal address, and optionally institute name.
• Account credentials: managed by our authentication provider; we do not store your password in readable form.
• Payments: processed by our third-party payment processor. We do not store your full card or bank details.
• User Content: comments, faulty-question reports, "seen in exam" reports, notes, support messages, and any attachments.
• Profile picture, if you upload one.

b) Generated by your use

• Learning activity: tests, answers, scores, timings, streaks, bookmarks, flags, planner entries, derived analytics.
• Technical data: device/browser information, IP address, log and security events, and cookies/local storage to keep you signed in and remember preferences.

c) From third parties

• Google sign-in: your name and email, to create and identify your Account.
• Organisation enrolment: the enrolment details an academy submits about you.

2. Why we use your data

To: (a) create and manage your Account and provide the Platform; (b) deliver, personalise, and improve learning features and analytics; (c) process subscriptions, trials, and refunds; (d) operate community features and moderation; (e) provide support and respond to grievances; (f) send service communications (password reset, exam reminders you opt into, policy-change notices, important account notices); (g) maintain security, prevent fraud and abuse, and enforce our Terms (including suspension, ban, deletion, and blocklisting of banned email/phone identifiers); (h) comply with law and resolve disputes.

3. Legal basis and consent

We process your data on the basis of your consent, given when you accept our Terms and this Policy and when you provide data for a specified purpose, and on other lawful bases permitted by the DPDP Act. You may withdraw consent (see §7); withdrawal does not affect prior processing and may mean we can no longer provide parts of the service.

4. Sharing and disclosure

We do not sell your personal data. We share it only: with service providers (Data Processors) who host, authenticate, email, process payments, and provide AI features on our behalf under confidentiality and security obligations; with your organisation/instructor if you are enrolled through one, limited to your identity and learning progress (not notes, private messages, or payment data); where required by law or authority, or to protect our rights, users, or the Platform; and in connection with a business transfer, subject to this Policy.

5. Cross-border processing

Some providers may process data on servers outside India. We take reasonable steps so such processing remains protected consistent with the DPDP Act and applicable law.

6. Retention

We retain personal data while your Account is active and as needed for the purposes above, and thereafter as required to comply with law, resolve disputes, enforce our Terms, and maintain security and audit records. Certain append-only audit and safety records (including blocklist entries for banned identifiers) are retained to prevent recurrence of abuse, as permitted by law. When no longer required, data is deleted or anonymised.

7. Your rights (Data Principal rights)

Subject to the DPDP Act, you may: (a) access a summary of your personal data and processing; (b) seek correction, completion, or updating; (c) seek erasure of data no longer necessary, subject to our legal retention needs; (d) withdraw consent; (e) nominate another individual to exercise your rights on death or incapacity; and (f) grievance redressal. Contact our Grievance Officer (§10). We may verify your identity first.

8. Security

We use technical and organisational measures appropriate to the risk, including access controls, row-level security, restricted server-side keys, encrypted transport, and least-privilege design. No system is perfectly secure; you are responsible for keeping your credentials confidential. We handle any personal-data breach in accordance with applicable law.

9. Children

The Platform is intended for candidates aged 18+ (or 16+ with verifiable guardian consent). We do not knowingly process the data of children below the applicable age without parental/guardian consent as required by the DPDP Act. If you believe a child's data was provided without such consent, contact us.

10. Grievance Officer

Grievance Officer: Nand Shukla, Founding Director
Email: [email protected]

We acknowledge privacy grievances within 48 hours and endeavour to resolve them within the timelines prescribed by law. If unsatisfied, you may approach the Data Protection Board of India as provided under the DPDP Act.

11. Cookies and local storage

We use strictly necessary and functional storage to keep you signed in and remember preferences (such as your theme). We do not use third-party advertising trackers. You can clear this storage, but the Platform may not function correctly without it.

12. Changes to this Policy

We may update this Policy. On a new version we update the effective date and, for material changes, notify you. Continued use after the change takes effect constitutes acceptance.

This Policy forms part of, and must be read with, the Avielevate Terms & Conditions. It applies to all paid Subscriptions. Because the Platform delivers digital content and access consumed immediately on activation, refunds are limited as set out below. Please review a plan, and use your free Trial, before purchasing.

1. Pricing and taxes

All prices shown on the pricing page are inclusive of all applicable taxes, including GST. The amount you see is the amount you pay.

2. Free trial

Every new account receives a free Trial with access to a fixed, limited subset of questions per subject, so you can evaluate the Platform before paying. Trial usage is not counted towards the refund thresholds in §3 and does not itself create any right to a refund.

3. Refund eligibility — the 3-day / 50-question rule

A Subscription is refundable only if both of the following are true when you request the refund:

1. Within 3 days — your request is made within three (3) calendar days of the date your Subscription was activated; and
2. Under 50 questions — you have viewed fewer than fifty (50) questions from the general (non-trial) question bank under that Subscription.

If either threshold has passed — more than 3 days have elapsed or you have viewed 50 or more general-bank questions — the Subscription is non-refundable. Questions viewed during the free Trial are excluded from the 50-question count. Our records of activation time and questions viewed are determinative.

4. How to request a refund

Submit a request through Help & Support on the Platform (or, if you cannot sign in, the Help & Support link on our public pricing/landing page) from the email on your Account, stating your details and reason. We may verify your identity and usage against our records.

5. Approved refunds

Where approved under §3, we refund the amount paid for the current term to your original payment method, less any non-refundable third-party payment-gateway charges where applicable and permitted. Refunds are typically processed within 7–10 business days of approval; the time to reflect depends on your bank.

6. Non-refundable situations

Without limiting §3, the following are not refundable: (a) Subscriptions where either §3 threshold has passed; (b) renewals, and any portion of a term already elapsed; (c) the Trial; (d) organisation/institutional and admin-granted or complimentary access, governed by its own arrangement; (e) Subscriptions terminated for your breach (including suspension, ban, or deletion for cause); and (f) dissatisfaction based on examination outcomes, given the Platform makes no guarantee of any result and its content is indicative and may be disputed.

7. Cancellation

7.1. Automatic cancellation. A Subscription automatically ends at the close of its paid term. Unless renewed, access simply lapses; no action is required and no charge is made for a term you have not purchased.

7.2. Early cancellation. You may stop using the Platform at any time. Stopping use, or requesting cancellation before term end, entitles you to a refund only if the §3 conditions are met; otherwise access continues until term end and no refund is due.

7.3. Automatic renewal, if and when offered, will be clearly disclosed at purchase and can be turned off before the renewal date. Until recurring billing is enabled, Subscriptions do not auto-renew.

8. Exceptional cases

Nothing in this Policy limits any non-excludable right you have under the Consumer Protection Act, 2019. If a payment was charged in genuine error, or a duplicate charge occurred, contact us and we will investigate and correct it.

9. Changes

We may update this Policy prospectively. The version in force when you purchased a Subscription governs that Subscription. On a new version we update the effective date and, for material changes, notify you.

This Agreement governs the relationship between Avielevate, operated by Nand Shukla, Founding Director ("Avielevate", "we", "us"), and an Organisation (a flying academy, training institute, or similar body) that enters a tie-up to provide Avielevate access to its students. It supplements, and is read with, the Terms & Conditions and Privacy Policy; where it conflicts with the general Terms in respect of the Organisation relationship, this Agreement prevails. Acceptance occurs when an authorised representative confirms this Agreement in writing or electronically, or on first use of the Organisation console.

1. The relationship

1.1. An Organisation is a grouping created and administered by Avielevate. It has no independent login, billing authority, or system rights of its own; access is exercised by the Organisation's designated Instructor(s), scoped strictly to that Organisation, granted and revocable by Avielevate.

1.2. The Organisation and its Instructors are independent of Avielevate. Nothing here creates a partnership, agency, employment, franchise, or joint venture.

2. Instructor accounts and scope

2.1. An Instructor may submit enrolment requests for the Organisation's students, view those students' learning progress, and send notifications to the Organisation's own students. An Instructor cannot approve their own enrolment requests, grant access, view students' private notes/messages/payment data, or reach any other Organisation.

2.2. Enrolment is a request, not an act of creation. Submitting an enrolment form creates a request only; Avielevate reviews and, if approved, creates the student account and grants access. Avielevate may decline any request.

2.3. Every access of the Organisation console is logged (append-only), including by administrators.

3. Organisation responsibilities and warranties

3.1. The Organisation warrants that: (a) it is duly constituted and its representative is authorised; (b) it has obtained all necessary consents from its students to share their details with Avielevate for enrolment and progress-tracking under our Privacy Policy; (c) the information it submits is accurate; and (d) it and its Instructors will comply with the Terms, this Agreement, and applicable law.

3.2. The Organisation is responsible for the acts and omissions of its Instructors and representatives, and for any misuse of the console or student data.

3.3. The Organisation must not resell, sublicense, or provide Avielevate access or Content beyond the agreed scope, and is bound by the same IP/anti-piracy obligations as the Terms.

4. Students' own terms

Each student remains directly bound by the Avielevate Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy for their own Account. This Agreement does not displace those.

5. Commercials

5.1. Commercial terms (seats, discount, duration, fees) are negotiated and recorded separately and are not sold through self-service checkout.

5.2. Unless a separate written schedule states otherwise, Organisation/institutional access is non-refundable and governed by the agreed schedule rather than the consumer Refund & Cancellation Policy.

5.3. All amounts, where charged, are inclusive of applicable taxes unless stated otherwise, and subject to GST as applicable.

6. Data protection

6.1. In respect of student personal data, Avielevate is the Data Fiduciary and processes it under the Privacy Policy. The Organisation warrants it has a lawful basis and student consent to provide that data.

6.2. Each party will comply with the DPDP Act, 2023 and applicable law, and will not use the other's data beyond the purpose of this Agreement.

7. Confidentiality

Each party will keep confidential the non-public information of the other (including commercial terms and the question bank) and use it only for this Agreement.

8. Intellectual property

All Avielevate Content and marks remain Avielevate's property. The Organisation receives only a limited, revocable, non-transferable right to facilitate its students' access. §6 of the Terms (IP and anti-piracy) applies fully to the Organisation and its Instructors.

9. Suspension and termination

9.1. Avielevate may suspend or terminate Organisation or Instructor access, with or without notice, for breach, suspected misuse, non-payment (where fees apply), or to protect the Platform, its users, or its rights.

9.2. Either party may terminate a tie-up as provided in the separate commercial schedule or, absent one, on reasonable written notice. On termination, Instructor access ends; students' individual Accounts are unaffected save as separately agreed.

10. Liability

The limitation of liability in §13 of the Terms applies. Save for breach of confidentiality, IP misuse, or indemnity obligations, neither party is liable for indirect or consequential loss, and Avielevate's aggregate liability to the Organisation will not exceed the fees (if any) paid by the Organisation to Avielevate in the three months preceding the claim.

11. Indemnity

The Organisation indemnifies Avielevate against claims, losses, and costs (including legal fees) arising from: its or its Instructors' breach of this Agreement or the Terms; misuse of student data or the console; or failure to obtain required student consents.

12. Governing law and disputes

Governed by the laws of India, with exclusive jurisdiction of the courts at Mumbai, Maharashtra, and disputes referred to arbitration under the Arbitration and Conciliation Act, 1996, seated at Mumbai, Maharashtra, in English, consistent with §18 of the Terms.

13. General

Force majeure, severability, waiver, assignment (Avielevate may assign; the Organisation may not without consent), and entire-agreement provisions mirror §19 of the Terms. This Agreement, with the Terms, Privacy Policy, and any commercial schedule, is the entire agreement for the Organisation relationship.